Refund Policy

We deeply appreciate your support and trust in Infinite Tales. Our content consists primarily of digital goods and services accessible instantly upon purchase. As such, our refund policy reflects the immediate nature of our digital platform.

Digital Nature of Content

Because our platform provides digital items — including novel chapters, unlocked reading keys, and exclusive digital stories — we generally do not offer refunds once digital content has been accessed, unlocked, or downloaded.

Valid Refund Scenarios

We review and grant refund requests under the following specific circumstances:

• Duplicate Payments: If you were accidentally charged multiple times for a single order due to a billing system glitch.
• Persistent Technical Issues: If you cannot access your purchased content due to technical failures on our platform that we fail to resolve within a reasonable timeframe (typically 7 business days).
• Unauthorized Transactions: If a purchase was verified to have been made fraudulently without your consent.

Refund Request Process

To submit a refund inquiry, please email our team at support@infinitetales.cc within 15 days of purchase with the following details:

• Your account username and registered email address.
• Transaction ID and date of purchase.
• A clear description of the issue or reason for the request.

Non-Refundable Items

The following items are strictly non-refundable:

• Gems or credit fees that have already been spent or consumed.
• Completed digital story purchases that have already been unlocked, read, or downloaded.

Chargebacks & Payment Disputes

Attempting to bypass our direct support channels through unauthorized chargebacks may result in immediate account suspension and restrictions on future reading privileges.